Senior Product Manager – Experience & Growth (UI/UX + Client Success & BD

About Us

We are a high-growth, bootstrapped SaaS startup operating at $1M ARR, built on strong unit economics and real customer demand. As we prepare for our institutional fundraising round, we are scaling our team to accelerate product-led growth and refine our client experience. We are seeking a versatile leader to bridge user empathy, product design, and commercial expansion.

Role Overview

In this dual-impact position, you will own the end-to-end user experience while driving client expansion and business development. You will design intuitive, empathetic product workflows, ensure enterprise client success, and translate market signals into product innovation and revenue growth.

Key Responsibilities

UI/UX & Empathy-Driven Product Management

Own the product roadmap from discovery to execution, balancing user needs, technical feasibility, and business goals.

Conduct deeply empathetic user research, customer interviews, and usability testing to uncover core pain points and workflows.

Design wireframes, user journeys, and high-fidelity UX prototypes that reduce friction, improve retention, and drive product adoption.

Define and measure key product metrics (activation, churn, feature adoption, NPS).

Client Success & Strategic Account Management

Serve as the primary trusted advisor for key enterprise accounts, managing onboarding, implementation, and ongoing relationship health.

Proactively identify product bottlenecks impacting client satisfaction and convert feedback into actionable development cycles.

Build scalable customer success operations, documentation, and automated engagement playbooks.

Business Development & Revenue Growth

Identify expansion opportunities (upsells, cross-sells, product line extensions) within existing client accounts.

Partner with leadership on strategic partnerships, pilot programs, and high-value client acquisition.

Define product packaging, pricing models, and feature tiers to support seed/Series A pitch narratives and unit economic goals.

Qualifications

Experience: 4+ years in Product Management, UI/UX Design, or Product-Led Growth roles within early-stage or scaling B2B SaaS startups.

UI/UX Skills: Strong portfolio demonstrating user research, wireframing, prototyping (Figma/Adobe XD), and full product lifecycle ownership.

Commercial Mindset: Proven track record in customer success, business development, or managing client relationships with measurable revenue impact.

Startup Agility: Comfortable navigating ambiguity, prioritizing high-impact initiatives, and working directly with founders and engineering teams.

Data-Informed: Experienced with product analytics tools (Mixpanel, Amplitude, PostHog, or Hotjar).

Why Join Us?

Direct Impact: Work directly alongside the founders at a pivotal transition point from $1M ARR bootstrapped growth to venture-backed scaling.

High Ownership: Own both the product design and the client lifecycle—shaping the product, company culture, and strategic direction.

Competitive Package: Competitive salary, meaningful equity options, and flexible remote work arrangements.