Application Engineer

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your successJob responsibilitiesProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Java and C++Software deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBASIC QUALIFICATIONS4+ years of software development, or 4+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience in UnixExperience scripting in modern program languagesExperience in agile/scrum or related collaborative workflowExperience troubleshooting and documenting findingsPREFERRED QUALIFICATIONSKnowledge of distributed applications/enterprise applicationsKnowledge of UNIX/Linux operating systemExperience analyzing and troubleshooting RESTful web API callsExposure to iOS (SWIFT) and Android (Native) App support & development