Network Engineer

Job Description

Position: Network Engineer L1 (CCNA Certified)

Job Location: Ghansoli - (MBP) - Navi Mumbai

Experience: 2-5 years

Type of Employment: Fulltime

Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider)

Website: [hidden]

Rotational Shifts after every 2 weeks.

Position:

Purpose of Role

To provide 1st level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLAs as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key Responsibilities

Your activities and duties may include but not limited to:

Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services

Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers

Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services

Responsible for improving performance for the customer network, devices and services

Responsible for cross functional coordination to resolve internal and customer related issues

Maintaining internal and customer communication during the ticket resolution

Escalating issues to next level as per define procedures

Responsible for documentation of customer network and updating internal knowledge database

Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.

Creation of MOP/SOP and responsible for change management

Assist is creation of Root Cause analysis (RCA)

Adherence and compliance to the defined processes and tasks assigned

Training and Mentoring Level 1 network engineers and other staff as necessary

Key Competencies

Essential

2 to 5 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment.

Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)

Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.)

Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.)

Good knowledge on GRE, IPSEC VPNs, NAT/PAT

Good knowledge on MPLS, QOS and other advanced network technologies

Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos) and wireless technology (Cisco Meraki) etc.

Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.

Experience in supporting international clients

Willing to work in shifts

Desirable

Experience in working with managed services or telecommunication provider

ITIL Service Management Foundation accreditation

Knowledge on Voice technology

Key Qualifications

Essential

Bachelors Degree or relevant experience & proficiency

CCNA Certified.