CRM Executive

Answering customer queries● Maintaining and analyze the customer database● Tracking all the complaints,feedback, requirementsraised by customers and prepare reports● Planning and delivering CRM strategies across theorganization with a view to retaining existingcustomers, increasing brand loyalty and expanding thecompany brand.● Deciding on a final CRM structure and architecturethat will work seamlessly across the business andcapture crucial information along the sales funnel.● Making sure the customer database is correctlysegmented for targeted marketing activities.● Collaborating with other departments ensures theCRM strategy works well for every aspect of thebusiness.● Development of testing strategies to guarantee themost efficient approach for the organization and itscustomers.● Handle all CRM platforms - Call and chat● Running customer loyalty programs for repeatcustomers