Senior System Administrator- IT Operations

Job Information

Job Type Permanant (Full Time)

Work Experience 5-8 years

City Coimbatore

Country India

Job Description

IT Operations team is responsible to monitor the IT Infrastructure & Batch environment of entire Colruyt Group and to ensure its high availability. We trigger relevant actions to ensure the upkeep of our IT Infrastructure and act as a first-line support to our service consumers.

We add value to the business by ensuring the issue resolution as fast as possible and strive to prevent delays/outages in coordination with other technical teams. We monitor and support Colruyt Group Pre-Production and Production environments in 24x7 shifts with a global team presence in Belgium and India. We are quite active in the following best practices of ITIL Framework:

Batch & Event Management

Incident Management

Change Management

Disaster/Major Incident Management

As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to

Guarantee the quality, integrity, maturity, and service orientation towards our service consumers

An expert in Mainframe Batch monitoring.

Nice to have: Relevant experience in IT Infrastructure monitoring (Event monitoring)

Have enough awareness of the Infrastructure & Batch environment, can assess the level of impact and capable of addressing them

Handle all technical escalations

Setup the necessary procedures & documentation

Oversee the health of infrastructure systems and provide inputs towards continuous improvements

Makes a report of shift operations as needed

Responsibilities & Main tasks: (During your shift window)

Capable of executing all tasks as a Mainframe Batch Operator

Monitor different work dashboards (Eg: Batch, Event, Incident) and trigger appropriate actions

Ensure, the other IT operators in your shift take-up their job as expected (E.g., shift handover's, Clean-up tasks, open incidents, .)

Ensure, the IT Operators follow the available procedures, documentation, & knowledge base

Provide break-fix support & act as a technical escalation point

Oversee the management of Batch, Incident, Event & Change handling and required follow-up

Deal the complaints from our customers and take subsequent actions to improve the knowledge, work methods, etc.

Take lead in disaster meetings and help the stakeholders to address the issue(s)

Up to date w.r.t the knowledge of Infrastructure/Batch environment

Capable to assess the criticality of given situation and come out with alternatives

Quickly adaptable to the ongoing changes in the environment

Share the knowledge/questions with team or respective stakeholders

Identify the needs (or problems) and trigger relevant actions

Provide input towards possible automation and service/process improvements

Skills required

Technical

Very good understanding of ITIL V3/V4 Fundamentals

Experience in working with the tools like BMC Control-M, Microfocus OMI, Dynatrace, Tivoli., etc.

Fair knowledge of Windows & Linux Operating Systems

Strong Mainframe fundamentals

Good foundation of networking concepts

Nice to have: Knowledge & experience working with different automation tooling within IT Operations

Behavioral

Flexible to work in 24x7 shifts which also includes Night and Weekend-shifts

Very good communication & coordination skills

Very good team player

Very good analytical thinking and problem-solving abilities

Self-driven, committed, process Oriented and able to handle challenging situations

Open to take-up additional responsibilities as and when needed

Experience

5-10 years relevant experience working in IT Operations domain

Education

B.Tech, B.Sc, BCA or MCA .