Customer Service Associate

About the job:Key Responsibilities

Maintain documentation for enquiries, orders, post sales

Coordinate with sales team and site installation teams for requirement gathering

Ensure on-time delivery of technical and commercial queries

Visit sites for support and troubleshooting as required

Issue sales orders and give feedback to factory team

Manage accounting information for cost of sales and payment collection

Support sales office responsibilities as neededWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,10,000 - 3,57,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beverages, Health Insurance, Life InsuranceSkills required:MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Interpersonal skills and Effective CommunicationOther Requirements:• Clear communication with technical and non-technical people• Strong attention to detail and documentation skills• Ability to manage multiple enquiries and orders with competing priorities• Problem-solving mindset with customer focusAbout Company:Light Forms designs and manufactures architectural lighting for sale and distribution into the international marketplace. We strive to produce high-quality & cutting-edge luminaires while delivering direct, personal, and collaborative service to our clients and partners.

Responsibilities

Key Responsibilities

Maintain documentation for enquiries, orders, post sales

Coordinate with sales team and site installation teams for requirement gathering

Ensure on-time delivery of technical and commercial queries

Visit sites for support and troubleshooting as required

Issue sales orders and give feedback to factory team

Manage accounting information for cost of sales and payment collection

Support sales office responsibilities as needed