Marketing & Customer Engagement Executive

Job Opportunity: Marketing & Customer Engagement Executive

Company: UpliftMitra Pvt Ltd

Website: [hidden]

Job Location: Bangalore

Work Mode: Hybrid (Work from Home + Office/Meetings as required)

Employment Type: Contractual

Compensation: Performance-based incentives

Experience: 2–3 years (exceptional freshers may also apply)

About UpliftMitra

UpliftMitra is a personalised online coaching and counselling platform focused on helping individuals achieve greater clarity, confidence, well-being, and personal growth.

Our services cover personal well-being, emotional balance, stress management, Relationship, parenting and student counselling, career coaching, interview preparation, and lifestyle improvement.

We believe everyone deserves a trusted mitra (companion) who listens, understands, and guides them towards meaningful progress.

“Uplift is our purpose.

Mitra is our promise”

Role Overview

We are looking for an enthusiastic, confident, and customer-oriented Marketing & Customer Engagement Executive to support our business development and customer engagement activities.

The role involves connecting with prospective customers, following up on incoming enquiries and marketing leads, explaining UpliftMitra's services, generating customer interest, facilitating coaching/counselling appointments, and providing ongoing customer support.

The ideal candidate should have excellent communication skills, strong follow-up capabilities, and the ability to build trust with prospective customers.

Key Responsibilities

Lead Management & Follow-ups

• Contact prospective customers through telephone calls, WhatsApp, and other communication channels.
• Follow up on leads generated through digital marketing, social media campaigns, website enquiries, and referrals.
• Understand customer requirements and identify suitable Uplift Mitra services.
• Maintain regular follow-ups to convert enquiries into confirmed appointments and paid engagements.
• Maintain an updated database of leads, interactions, and conversion status.

Service Promotion & Customer Engagement

• Introduce and explain UpliftMitra's coaching and counselling services.
• Communicate the value proposition and benefits of personalised coaching and counselling.
• Respond to customer queries and address initial concerns professionally.
• Encourage prospective customers to book introductory sessions or consultations.
• Coordinate with coaches and counsellors to facilitate appointments and customer onboarding.

Customer Support & Relationship Management

• Act as the first point of contact for customer enquiries.
• Assist customers with appointment scheduling, session coordination, and basic service-related queries.
• Follow up with customers after sessions to understand their experience and satisfaction.
• Coordinate with the internal team and coaches to resolve customer concerns.
• Maintain professional, confidential, and empathetic communication with customers.

Reporting & Performance Tracking

• Track daily calls, leads contacted, follow-ups, appointments, and conversions.
• Provide regular updates on lead status and customer feedback.
• Maintain basic CRM or Excel-based lead management records.
• Work towards agreed monthly engagement and conversion targets.

Candidate Profile

• 2–3 years of experience in direct or telemarketing, telesales, customer support, inside sales, or lead management.
• Freshers with excellent communication skills, confidence, and a strong willingness to learn may also be considered.
• Excellent spoken English; knowledge of Hindi & any regional language will be an added advantage.
• Good telephone etiquette and interpersonal skills.
• Ability to understand customer needs and communicate service benefits effectively.
• Comfortable with WhatsApp, telephone calls, spreadsheets, and basic digital tools.
• Self-motivated, disciplined, target-oriented, and capable of working independently.
• Empathetic and patient approach when interacting with customers seeking personal or professional guidance.

Work Arrangement & Engagement Model

• Location: Bangalore
• Hybrid working arrangement with flexibility to work remotely and attend office meetings or review meetings with leadership team as and when required.
• Contract-based engagement.
• Flexible working schedule based on mutually agreed deliverables and business requirements.
• Performance-linked incentive structure based on qualified lead conversions, confirmed bookings, and customer acquisition.
• Opportunity to grow with an emerging coaching and counselling platform.

Compensation & Incentives

This is primarily an incentive-based engagement and based on the start-up progress, a fixed salary can be discussed for later.

The compensation model will be linked to measurable business outcomes, including:

• Successful conversion of prospective leads.
• Confirmed and paid customer bookings.
• Achievement of agreed monthly performance targets.
• Customer engagement and service coordination performance.

The detailed incentive structure will be discussed during the selection process.

Why Join UpliftMitra?

• Be part of an emerging platform focused on personal growth and well-being.
• Opportunity to contribute to a meaningful, people-centric business.
• Flexible hybrid working arrangement.
• Performance-driven earning potential.
• Opportunity to develop skills in customer engagement, inside sales, and business development.
• Potential to grow into a larger customer relationship or business development role as the platform expands.

Website: [hidden]

UpliftMitra — Your Partner in Growth, Clarity and Calm.