eCommerce Operations Manager

* Minimum 2 years of experience in e-commerce operations, preferably with a clothing/apparel brand. * Manage day-to-day operations across Shopify and Amazon, including orders, listings, inventory, returns, and exchanges. * Handle logistics and shipping operations, including courier coordination, delivery tracking, and RTO management. * Coordinate with customers for queries, feedback surveys, and post-purchase follow-ups to ensure a positive customer experience. * Manage leads through Meta Business Suite, including lead handling, follow-ups, and basic reporting.