E-Commerce Executive

Job Description – E-commerce Executive Company: JR Cash N Carry Location: Mumbai ( Mulund west) Department: E-commerce Employment Type: Full-Time About JR Cash N Carry JR Cash N Carry is a fast-growing FMCG wholesale and e-commerce company serving customers across India through marketplaces and our own online platform. We are looking for a proactive and detail-oriented E-commerce Executive to manage online operations, improve sales, and ensure excellent customer satisfaction. Key Responsibilities * Manage product listings on marketplaces such as Amazon, Flipkart, and Woo-commerce the JR Cash N Carry website. * Create and optimize product titles, descriptions, images, A+ content, and keywords. * Upload new products, update prices, offers, stock, and catalogue information. * Monitor inventory and coordinate with the warehouse to avoid stock-outs. * Process and monitor customer orders from order receipt to delivery. * Resolve listing issues, suppression, blocked ASINs, and catalog errors. * Coordinate with marketplace support for escalations and account health. * Monitor advertising campaigns and recommend improvements. * Track daily sales, returns, cancellations, and performance metrics. * Generate daily, weekly, and monthly MIS reports. * Coordinate with purchase, accounts, warehouse, and customer support teams. * Ensure compliance with marketplace policies and company SOPs. * Support new marketplace launches and expansion projects. Required Skills * Knowledge of e-commerce marketplace operations. * Good understanding of Excel (VLOOKUP, Pivot Tables, basic formulas). * Strong analytical and problem-solving skills. * Excellent communication and coordination skills. * Ability to work under pressure and meet deadlines. * Attention to detail and accuracy. * Basic knowledge of SEO for product listings is an advantage. * Experience with ERP/WMS software is preferred. Preferred Qualification * Graduate in Commerce, Business Administration, Marketing, or a related field. * 1–3 years+ of experience in e-commerce operations (FMCG experience preferred). Key Performance Indicators (KPIs) * Daily order processing accuracy: 99%+ * Listing accuracy: 99%+ * Inventory accuracy: 98%+ * Order cancellation rate: