Customer Support Executive

Key ResponsibilitiesHandle customer queries via phone calls, emails, and chat support.Provide timely and accurate solutions to customer concerns.Maintain a high level of customer satisfaction and service quality.Escalate complex issues to the relevant teams and ensure proper follow-up.Record and update customer interactions in CRM/support systems.Coordinate with internal teams to resolve customer issues efficiently.Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfactionAssist customers with product-related information and troubleshooting.Prepare customer support reports and feedback summaries.Required SkillsMinimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.Excellent verbal and written communication skills in English.Strong problem-solving and customer-handling abilities.Ability to manage multiple customer requests simultaneously.Good interpersonal and relationship-building skills.Basic knowledge of CRM and ticketing tools.Positive attitude, patience, and a customer-centric approach.QualificationBachelor's degree in any discipline.Excellent communication and presentation skills.Proficiency in MS Office and email communication.