Community Management - Internship (Part Time)

About the internship:The community team is dedicated towards enhancing the member experience, online presence and operational excellence. This team plays a central role in all operations and serves as the 'face' of Hour Space. Every member of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.

Selected intern's day-to-day responsibilities include:

1. Create a welcoming and collaborative community environment through events and relationship-building among members

2. Ensure the office remains fully operational with smooth day-to-day processes

3. Drive growth and promote Hour Space service offerings

4. Manage social media handles, especially Instagram, with regular posts

5. Serve as the first and last point of contact for the building

6. Cover the front desk during business hours

7. Greet and check in member guests

8. Welcome tour visitors, track walk-ins, schedule tours, and send confirmation emails

9. Manage on-demand member check-ins and check-outs

10. Prepare and distribute promotional materials to guests and potential members

11. Address walk-in inquiries or direct visitors to appropriate resources

12. Lead community initiatives to strengthen member connections, including introductions, event support, and email or print communications

13. Resolve member-related issues via tickets, emails, escalations, and in-person support

14. Conduct member one-on-one sessions and gather feedback

15. Work toward achieving member Net Promoter Score targets

16. Own a portion of the building's renewal and growth targets

17. Oversee special amenities, upsells, ancillary revenue, and hygiene standards

18. Design posters, prepare newsletters, and create social media posts for events

19. Assist with setup and breakdown of internal and external events, including strategising, planning, and execution

20. Plan business development activities for ancillary revenue streams such as external events

21. Host periodic new member orientations

22. Create monthly event calendars and manage planning within the allocated budget

23. Support move-ins and move-outs and prepare member welcome packets

24. Assist with building operations and maintenance to maintain high member experience standards

25. Field and assign service requests submitted through ticketing platforms

26. Manage keycard activations and assist members with minor operational challenges

27. Ensure the building remains clean and well-maintained

28. Order consumables and monitor building expenses within budget

29. Handle mail and package responsibilities

30. Submit building receipts for expense reporting

31. Identify and escalate issues to the community lead and community manager with proper documentation

32. Support and manage on-ground third-party support teamsWho can apply:Only those candidates can apply who:are available for the part time job/internshipcan start the part time job/internship between 19th Oct'26 and 23rd Nov'26are available for duration of 6 monthsare from Mumbai onlyhave relevant skills and interestsStipend:INR₹ 9,000 - 17,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress codeSkills required:Social Media Marketing, Video Editing, Email Marketing, MS-Excel, Canva, Instagram Marketing, Interpersonal skills and Effective CommunicationOther Requirements:1. Pursuing Bachelor’s degree or completed2. Prior internship experience in customer service/hospitality and/or sales experience is preferred3. Must have strong verbal and written communication skills4. Exceptional organizational and multitasking skills5. Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy6. Passion for entrepreneurial communities7. Proficient in basic computer skills8. Social Media skills, hands-on with InstagramAbout Company:A co-working space located in Colaba, at Hour Space we seek enthusiastic individuals who are driven by the need to learn and contribute towards the growth of the company. Since 2018, we have prided ourselves in creating an ecosystem that fosters mutual growth and networking.Additional information:

Stipend Structure:

Fixed pay: ₹ 7,000 - 15,000 /month

Incentive pay: ₹ 2,000 /month

Responsibilities

The community team is dedicated towards enhancing the member experience, online presence and operational excellence. This team plays a central role in all operations and serves as the 'face' of Hour Space. Every member of this team helps our members and employees create their life's work through assisting in functions such as hospitality and operations.

Selected intern's day-to-day responsibilities include:

1. Create a welcoming and collaborative community environment through events and relationship-building among members

2. Ensure the office remains fully operational with smooth day-to-day processes

3. Drive growth and promote Hour Space service offerings

4. Manage social media handles, especially Instagram, with regular posts

5. Serve as the first and last point of contact for the building

6. Cover the front desk during business hours

7. Greet and check in member guests

8. Welcome tour visitors, track walk-ins, schedule tours, and send confirmation emails

9. Manage on-demand member check-ins and check-outs

10. Prepare and distribute promotional materials to guests and potential members

11. Address walk-in inquiries or direct visitors to appropriate resources

12. Lead community initiatives to strengthen member connections, including introductions, event support, and email or print communications

13. Resolve member-related issues via tickets, emails, escalations, and in-person support

14. Conduct member one-on-one sessions and gather feedback

15. Work toward achieving member Net Promoter Score targets

16. Own a portion of the building's renewal and growth targets

17. Oversee special amenities, upsells, ancillary revenue, and hygiene standards

18. Design posters, prepare newsletters, and create social media posts for events

19. Assist with setup and breakdown of internal and external events, including strategising, planning, and execution

20. Plan business development activities for ancillary revenue streams such as external events

21. Host periodic new member orientations

22. Create monthly event calendars and manage planning within the allocated budget

23. Support move-ins and move-outs and prepare member welcome packets

24. Assist with building operations and maintenance to maintain high member experience standards

25. Field and assign service requests submitted through ticketing platforms

26. Manage keycard activations and assist members with minor operational challenges

27. Ensure the building remains clean and well-maintained

28. Order consumables and monitor building expenses within budget

29. Handle mail and package responsibilities

30. Submit building receipts for expense reporting

31. Identify and escalate issues to the community lead and community manager with proper documentation

32. Support and manage on-ground third-party support teams