Oracle Support Engineer

Job Description

Job Description: Oracle ERP Production Support Analyst

Position Summary

We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment.

The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The environment includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

Key Responsibilities

Production Support

Provide L2/L3 production support for Oracle ERP applications.

Investigate and resolve application, data, and interface issues.

Perform root cause analysis and implement corrective actions.

Support business users during critical incidents and escalations.

Monitor application health, concurrent programs, interfaces, and batch processes.

Coordinate with business users, infrastructure teams, vendors, and development teams.

ERP Functional Support

Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.

Analyze business process issues and system impacts.

Troubleshoot transactional issues and data discrepancies.

Work closely with business SMEs and functional teams to resolve production issues.

Provide guidance on ERP functionality and process flows.

Technical Support/Development

Develop and troubleshoot Oracle SQL and PL/SQL programs.

Support custom interfaces, reports, conversions, and enhancements.

Investigate data issues and perform approved data corrections.

Analyze performance issues and optimize SQL queries where required.

Support deployment and migration activities.

Defect fixes, performance tuning, and automation initiatives

Testing, deployment, and release support

Functional Knowledge Required

Strong Functional Knowledge

Order-to-Cash (O2C)

Customer Orders

Shipping Execution

Inventory Transactions

Invoicing

Order Fulfillment Lifecycle

Procurement

Requisitions

Purchase Orders

Receiving

Supplier Management

Procurement Workflows

Inventory Management

Inventory Transactions

Item Master

Cycle Counting

Inventory Reconciliation

Material Movements

Finance & Accounting

General Ledger (GL)

Accounts Payable (AP)

Accounts Receivable (AR)

Financial Period Close

Accounting and Financial Reporting

Receiving

Receipt Processing

Receipt Corrections

Inventory Receiving Transactions

Required Technical Skills

Oracle E-Business Suite 11i, R12, or higher

Strong Oracle SQL and PL/SQL development skills

Experience supporting highly customized Oracle ERP environments

Oracle Forms, Reports, Interfaces, and Concurrent Programs

Data analysis and troubleshooting

Incident and production support management

Preferred Skills

Oracle Workflow knowledge

XML Publisher / BI Publisher

Unix/Linux shell scripting

Oracle ERP integrations and interfaces

ITIL / production support processes

ServiceNow or similar ticketing tools

Qualifications

Qualifications

Bachelor's degree in computer science, information systems, accounting, finance, supply chain, or a related field.

6+ years of Oracle ERP production support experience.

Strong Oracle ERP functional and technical troubleshooting experience.

Experience supporting business-critical ERP applications in a production environment.

Key Success Factors

Strong understanding of Oracle ERP business processes.

Excellent Oracle SQL and PL/SQL troubleshooting skills.

Ability to diagnose both functional and technical issues.

Strong analytical and problem-solving capabilities.

Effective communication with business users and technical teams.

Ability to support critical production environments with minimal supervision.

Technology Stack

Oracle E-Business Suite (11i / R12 or higher)

Oracle SQL

Oracle PL/SQL

Oracle Forms & Reports

XML Publisher / BI Publisher

Unix/Linux

ServiceNow .