Customer Support Executive

Job highlights

• LaptopJob DescriptionHandle customer queries through calls, chats & other communication channelsRespond to customer inquiries professionally and on timeUnderstand customer concerns and provide appropriate solutionsHandle product queries, orders, service requests, returns & replacementsFollow up with customers until their concerns are resolvedMaintain customer interaction and complaint recordsCoordinate with internal teams to resolve customer issuesEscalate complex or unresolved concerns when requiredMaintain customer service quality standardsShow moreJob roleWork locationBund Garden, Sangamvadi, Pune, Maharashtra, IndiaDepartmentCustomer SupportRole / CategoryCustomer Support - BPO / Voice / BlendedEmployment typeFull TimeShiftDay ShiftJob requirementsExperienceAny experienceEducationGraduateSkillsDomestic BPO, Non-Voice Process, Voice Process, Non-Voice/Chat ProcessEnglish levelGood (Intermediate / Advanced) EnglishGenderAny genderAbout companyNameYugan Medical Industries Private Limi

Handle customer queries through calls, chats & other communication channels Respond to customer inquiries professionally and on time Understand customer concerns and provide appropriate solutions Handle product queries, orders, service requests, returns & replacements Follow up with customers until their concerns are resolved Maintain customer interaction and complaint records Coordinate with internal teams to resolve customer issues Escalate complex or unresolved concerns when required Maintain customer service quality standards