Quality Assurance Executive - Fresher (WFH)

About the job:Are you a detail-oriented individual with a passion for ensuring top-notch customer satisfaction? Skipto AI International Private Limited is seeking a dynamic Quality Assurance Executive to join our team. As a key player in our organization, you will be responsible for maintaining high standards of customer support and operational excellence. Your effective communication skills and ability to network will be crucial in identifying areas for improvement and implementing quality assurance measures.

Key Responsibilities:

1. Conduct regular quality assurance checks on customer support interactions to ensure adherence to company standards.

2. Collaborate with the operations team to streamline processes and enhance efficiency.

3. Utilize MS Excel to analyze data and generate reports on customer feedback and performance metrics.

4. Communicate findings and recommendations to management to drive continuous improvement.

5. Develop and implement training programs for the customer support team to enhance quality standards.

6. Build relationships with key stakeholders to gather feedback and insights for quality assurance initiatives.

7. Stay up-to-date on industry trends and best practices to drive innovation and success.

8. Audit recorded calls, chat logs, and email responses against internal quality standards and scorecards.

9. Conduct weekly feedback and coaching sessions with support agents to improve response standards.

10. Analyze recurring support errors and highlight training needs to customer success leads.

If you are a proactive problem-solver with a strong attention to detail and a passion for delivering exceptional customer experiences, we want to hear from you. Join us at Skipto AI International Private Limited and make a difference in shaping our quality assurance processes!Who can apply:Only those candidates can apply who:are Computer Science Engineering studentsSalary:₹ 2,10,000 - 6,50,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Networking, Operations, MS-Excel, Effective Communication and Customer SupportOther Requirements:1. Prior experience as a QA evaluator in a call center, support team, or customer success department.2. Analytical mindset focused on detail, evaluation standards, and objective scoring.3. Strong constructive feedback and coaching skills.About Company:Skipto AI is an AI-powered business growth platform that helps business owners, startups, and edtech creators scale their revenue using digital marketing, automation, and smart systems. We specialize in building high-performance growth engines through Meta Ads, Google Ads, sales funnels, WhatsApp automation, and content creation, enabling businesses to generate leads and increase conversions efficiently. Skipto AI also works closely with coaches and edtech brands, helping them launch and scale online courses using webinar funnels, LMS platforms, and automated sales systems. Our mission is to empower entrepreneurs with AI-driven tools and strategies to build scalable and profitable businesses.

Responsibilities

Are you a detail-oriented individual with a passion for ensuring top-notch customer satisfaction? Skipto AI International Private Limited is seeking a dynamic Quality Assurance Executive to join our team. As a key player in our organization, you will be responsible for maintaining high standards of customer support and operational excellence. Your effective communication skills and ability to network will be crucial in identifying areas for improvement and implementing quality assurance measures.

Key Responsibilities:

1. Conduct regular quality assurance checks on customer support interactions to ensure adherence to company standards.

2. Collaborate with the operations team to streamline processes and enhance efficiency.

3. Utilize MS Excel to analyze data and generate reports on customer feedback and performance metrics.

4. Communicate findings and recommendations to management to drive continuous improvement.

5. Develop and implement training programs for the customer support team to enhance quality standards.

6. Build relationships with key stakeholders to gather feedback and insights for quality assurance initiatives.

7. Stay up-to-date on industry trends and best practices to drive innovation and success.

8. Audit recorded calls, chat logs, and email responses against internal quality standards and scorecards.

9. Conduct weekly feedback and coaching sessions with support agents to improve response standards.

10. Analyze recurring support errors and highlight training needs to customer success leads.

If you are a proactive problem-solver with a strong attention to detail and a passion for delivering exceptional customer experiences, we want to hear from you. Join us at Skipto AI International Private Limited and make a difference in shaping our quality assurance processes!