Customer Onboarding Executive - Voice / Blended

Customer Onboarding Executive Company: Zaroori Retail Location: Ludhiana, Punjab Job Type: Full-Time Experience: 1–3 Years Salary: ₹15,000–₹22,000 per month Job OverviewWe are looking for a confident and customer-focused Customer Onboarding Executive to join our team. The candidate will be responsible for communicating with customers, understanding their requirements, guiding them through the onboarding process, and ensuring a smooth customer experience. Key ResponsibilitiesContact potential and existing customers through calls and other communication channels. Explain company services, processes, and onboarding requirements clearly. Understand customer requirements and provide appropriate solutions. Collect and verify required customer information and documents. Follow up with customers to complete the onboarding process. Maintain accurate customer records and update details regularly. Coordinate with internal teams to resolve customer queries and onboarding issues. Build and maintain positive relationships with customers. Handle customer queries professionally and ensure timely resolution. Maintain daily call, follow-up, and onboarding reports. Achieve assigned onboarding and customer conversion targets. Ensure proper communication and timely follow-ups with prospective customers. RequirementsGraduate in any discipline. 1–3 years of experience in customer onboarding, customer support, telesales, telecalling, or a similar role. Excellent verbal and written communication skills. Confident and professional telephone communication. Good interpersonal and convincing skills. Basic knowledge of MS Excel and Google Sheets. Ability to manage multiple follow-ups and meet targets. Positive attitude and strong customer-handling skills. Candidates who are comfortable with voice/blended communication are preferred. Key Skills Customer Handling | Communication | Follow-up | Telecalling | Onboarding | Lead Conversion | Relationship Management | MS Excel | Reporting | Problem Solving What We OfferCompetitive salary package. Performance-based incentives. Professional and supportive work environment. Opportunity for career growth. Training and development opportunities.