Customer Service Associate - Fresher

About the job:Key responsibilities:

1. Coordinate daily shipping and freight forwarding activities

2. Communicate with clients, shipping lines, overseas agents, and transport vendors

3. Follow up on shipment bookings, documentation, and cargo status

4. Prepare and maintain shipping documents and operational records

5. Track shipments and provide timely updates to clients

6. Assist with freight quotations, rate inquiries, and follow-ups

7. Coordinate with the UAE team to ensure smooth handling of shipments

8. Maintain proper communication and follow up on pending enquiries until closure

9. Freshers with a willingness to learn are welcome

10. Good written and verbal communication skills in English

11. Basic knowledge of MS Excel, Word, and email communication

12. Good coordination, follow-up, and organizational skills

13. Ability to work independently and coordinate with a team remotely

14. A responsible attitude, attention to detail, and eagerness to learn

What We Offer:

1. Hybrid working arrangement in Ahmedabad.

2. Opportunity to learn International freight forwarding and logistics operations.

3. Exposure to UAE-based operations and international shipping networks.

4. Supportive work environment with opportunities for professional growth.Who can apply:Only those candidates can apply who:are from Ahmedabad onlySalary:₹ 2,00,000 - 2,16,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken)About Company:AVI Freight and Logistics LLC - FZ is a UAE-based logistics company providing air freight, ocean freight, customs clearance, warehousing, and end-to-end logistics solutions. We focus on providing reliable, efficient, and customer-oriented shipping services while building long-term relationships with our clients and overseas partners.

Responsibilities

Key responsibilities:

1. Coordinate daily shipping and freight forwarding activities

2. Communicate with clients, shipping lines, overseas agents, and transport vendors

3. Follow up on shipment bookings, documentation, and cargo status

4. Prepare and maintain shipping documents and operational records

5. Track shipments and provide timely updates to clients

6. Assist with freight quotations, rate inquiries, and follow-ups

7. Coordinate with the UAE team to ensure smooth handling of shipments

8. Maintain proper communication and follow up on pending enquiries until closure

9. Freshers with a willingness to learn are welcome

10. Good written and verbal communication skills in English

11. Basic knowledge of MS Excel, Word, and email communication

12. Good coordination, follow-up, and organizational skills

13. Ability to work independently and coordinate with a team remotely

14. A responsible attitude, attention to detail, and eagerness to learn

What We Offer:

1. Hybrid working arrangement in Ahmedabad.

2. Opportunity to learn International freight forwarding and logistics operations.

3. Exposure to UAE-based operations and international shipping networks.

4. Supportive work environment with opportunities for professional growth.