Customer Support & Success Intern

About the Role

We’re looking for a Customer Support & Success Intern to help users have a smooth experience on FlatX, from onboarding to matching to contacting listers. This is a user-facing role that involves active communication, problem-solving, and gathering insights directly from real renters. You’ll be the bridge between users and the product, making sure they feel heard, supported, and successful.

What You’ll Do

Assist users over chat/calls to resolve issues, clarify doubts, and guide next steps.

Follow up with users to ensure they reach value moments (e.g. contacting listers).

Actively contact new seekers (calls + DMs) to onboard them, unblock friction, and drive them toward value moments on the platform.

Collect user feedback, bugs, friction points, and feature requests.

Maintain structured logs of user issues, patterns, and product gaps.

Collaborate with product & ops teams to improve onboarding and user flows.

Ideal For

This role is great for someone who:

Enjoys talking to people and helping them

Is patient, empathetic, and solution-oriented

Wants to understand user psychology and customer journeys

Is curious about how products evolve from real-world feedback

What You’ll Learn

You’ll get exposure to:

Customer success & support frameworks

User onboarding & activation playbooks

Product feedback loops & prioritization

Early-stage startup growth operations

Requirements

Strong communication & listening skills

Empathy and patience with users

Basic comfort with phone & chat support

Bonus: Experience in support, operations, or customer-facing roles

Why Join Us

You’ll be directly interacting with real users and shaping the product with their feedback. This role gives you a front-row seat into how early-stage startups build trust, improve retention, and sharpen product-market fit.

Stipend

₹10,000 - ₹15,000 per month with upto ₹3000 per month based on performance

Hybrid Work - 4 days onsite, 2 days Remote