Telecaller / Customer Support Executive

Telecaller / Customer Support Executive Company: Sellzy Location: Noida / Greater Noida Job Type: Full-time Role Overview Sellzy is looking for confident and responsible Telecallers to handle customer and seller communication, order confirmations, follow-ups, support queries, and daily calling operations. You will be responsible for ensuring orders and customer queries are handled quickly, professionally, and accurately. Key Responsibilities •⁠ ⁠Call customers for COD order confirmation and verification •⁠ ⁠Confirm customer name, address, landmark, pincode and order details •⁠ ⁠Identify genuine, doubtful, duplicate or incorrect orders •⁠ ⁠Follow up on unreachable customers •⁠ ⁠Handle basic customer support and order-related queries •⁠ ⁠Coordinate with the fulfilment/operations team regarding confirmed orders •⁠ ⁠Update call status accurately in the Sellzy system/sheets •⁠ ⁠Follow up on NDR / delivery-related cases when assigned •⁠ ⁠Maintain professional communication with customers •⁠ ⁠Meet daily calling and confirmation targets •⁠ ⁠Report important customer/order issues to the operations manager Requirements •⁠ ⁠Good Hindi communication skills •⁠ ⁠Basic English communication •⁠ ⁠Confident and clear speaking ability •⁠ ⁠Comfortable making a high volume of calls every day •⁠ ⁠Basic computer/Google Sheets knowledge •⁠ ⁠Good attention to detail •⁠ ⁠Disciplined with attendance and follow-ups •⁠ ⁠Previous telecalling, COD confirmation, e-commerce or customer-support experience is preferred Preferred Experience Experience with: •⁠ ⁠E-commerce •⁠ ⁠COD orders •⁠ ⁠Order confirmation •⁠ ⁠RTO/NDR follow-ups •⁠ ⁠Shopify or order-management systems •⁠ ⁠Customer support What We Expect We need people who are fast, accurate and accountable. Every order must be handled properly and every call status must be updated correctly. Salary: Based on experience Joining: Immediate / Priority Hiring