Client Relationship Executive

Job highlights

• PF, Mobile Allowance, Laptop, ESI (ESIC)Job DescriptionHandle enquiries through WhatsApp, Instagram, phone calls and email.Respond professionally and provide product, company and order-related information.Maintain and update the daily enquiry Excel sheet.Record enquiry status, follow-ups, quotations, orders and conversions.Follow up with new enquiries and existing customers.Prepare or coordinate quotations and share product details/catalogues.Coordinate with factory/production team for order processing and dispatch requirements.Coordinate with dispatch/logistics team and provide customers timely order updates.Communicate customer requirements clearly to internal teams.Maintain customer database, enquiry records and communication history.Prepare basic daily/weekly enquiry, sales and dispatch reports.Follow up on pending enquiries and orders until closure.Support sales/business development activities as required.Handle customer complaints and coordinate timely resolution.Show moreJob rol

Handle enquiries through WhatsApp, Instagram, phone calls and email. Respond professionally and provide product, company and order-related information. Maintain and update the daily enquiry Excel sheet. Record enquiry status, follow-ups, quotations, orders and conversions. Follow up with new enquiries and existing customers. Prepare or coordinate quotations and share product details/catalogues. Coordinate with factory/production team for order processing and dispatch requirements. Coordinate with dispatch/logistics team and provide customers timely order updates. Communicate customer requirements clearly to internal teams. Maintain customer database, enquiry records and communication history. Prepare basic daily/weekly enquiry, sales and dispatch reports. Follow up on pending enquiries and orders until closure. Support sales/business development activities as required. Handle customer complaints and coordinate timely resolution.