Remote Tier 2 Desktop Technician, Help Desk Support

Note: The job is a remote job and is open to candidates in USA. reputed company is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions. They are seeking a qualified Tier 2 Desktop Technician to support the NOAA client by providing IT desktop support and ensuring optimal operation of computer hardware and software systems.ResponsibilitiesProvide friendly customer support and interface dailyServe as the onsite support for all technical issuesProvides on-site support to end users on a variety of issuesResponds to tickets and questions escalated from Tier I Call CenterSuccessfully resolve tickets in queue to closureImage laptops and desktop computers with NOAA/NESDIS Windows 11 OSDiagnoses and troubleshoots end user desktop issues and provides appropriate solutionsVulnerability and Patching remediationFollow-up with end users to provide status updates meeting expected service level targets (SLAs)Work independently and with minimal supervisionBe responsive, reliable and able to prioritize tasks efficientlyAdhere to NOAA 5006 change, configuration, and security guidelinesSupport standard and ad-hoc security update requestsSkillsUS Citizen; Public Trust (National Agency Check with Inquiries (NACI))1+ experience working in an IT Service DeskHighly responsive to customer needsKnowledgeable support of MS Windows 10/11 based laptops, desktops and reputed company Active DirectoryEnsure a high level of customer satisfaction (CS) and positive customer experience (CX)Experience with VPN'sExperience using ITSM Ticketing tools (e.g. reputed company or similar ticketing systems to manage and track incidents)Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device supportreputed company Certificate (A+)BenefitsPTO including paid parental, military, and bereavement leaveEleven (11) paid Federal holidays, five of which are floating holidays (as designated by the companys holiday schedule each year)Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)Life Insurance, STD/LTD term disability coverage, with employer paid premiums401 (k) plan with a match that is 100% vested after you complete two years of serviceFSA/DFSA/HSA flexible benefit plansAnnual Tuition & Professional Development Reimbursement benefitCompany Overviewreputed company delivers mission-focused solutions to ensure our nations continued global leadership. It was founded in 2010, and is headquartered in Vienna, Virginia, USA, with a workforce of hidden_mobile employees. Its website is [hidden] Apply To This Job .